Schnitz, Point Cook - Order online from our menu

"I've been going to this beautifully setup restaurant for over a year, I really love their food its really good and I can't fault anything about it but when you come to customer service very very poor. I've dine there in person and I've ordered over the phone to pick up and I've no good experience what's so ever. Great location great food they can do better. Few times while I dine there I'm sitting and I can see watching the plate waiting for someone to bring it to the table, I said many times I hope its not mine and yep it was mine. No exaggeration I've many not nice experiences and I still go there every now and then because I love their food.

"Point Cook always burns the schnitz and serves them black, the photo doesn't show how badly burnt it was, and the smell upon opening was disgusting!! Buy from Werribee store - always delicious!

"Just walked out after 15 minutes waiting to be seated. Seemed staff didn’t bother customers waiting patiently. Decided to go Grilled across the road. Probably won’t be going back again there.

"Ordered food via Uber Eats, but considering it was a food problem, wouldn't blame it on the driver. Our order was missing an item, a serve of chips was the wrong size, and the food we did get was cold. The Morrocon chicken schnitzel was a sad looking piece of cold meat ($8.90) in a huge box. The only good thing was the gravy (though I had no chips to eat it with) and the burger (though that was cold, but still tasted okay). Wouldn't order from here again. Expensive with nothing to show for it.

"Unfortunately, last night I was with a friend and we had made a phone order for some chips. We got there and my friend asked if they could be fresh chips. That was all fine and good until later on I discovered your worker, I believe her name is Madison, spoke very poorly of our demeanour, and proceeded to label me as a “crackhead”. I believe there was an issue with Madison and my friend, but I have never met or spoken to this person in my life. Nor did I make any reference to her while at the restaurant, whatsoever. I was actually diagnosed with anorexia mid last year and have been battling mental health and eating disorders for the last 10 years. Not that I should ever feel I need to explain the way I look to a stranger. Safe to say you are losing a loyal customer due to this employee. If I could give negative stars, I would.