I ate at Schnitz today. Absolutely fantastic. I waited only 5 to 10 minutes, and staff were already at my table apologising for taking too long. I thought the customer service was great. The lady taking my order was super polite, and very quick to get the order done and processed. Short wait, good value for money, and I felt that the burger and chips were fantastic! First time being here, certainly not the last time, that's a fact! Well done!
Long queue and bit of a wait for food to be ready was made a lot easier by one male staff member (wasn't wearing a name tag). He was extremely friendly, positive attitude, attentive to all the customers in the restaurant checking in with everyone to see if they needed anything and pretty much excelled at customer service. I wish I caught his name because these kinds of people are rarely appreciated by their bosses in customer service. Food was great too!
I have now eaten at Schnitz Frankston many times over the last few years. A couple of times the chicken has been chewy (and without hesitation I was given a better one when I asked) the other twenty or so times everything has been perfect.
I go to Schnitz because of the taste, and because I am trying to eat healthy. So I always now go for a 'plate'. The salad component is great (sometimes I have ordered two), the chips are the best available on the whole planet, and the chicken is delicious.
Yesterday was the same, but I also couldn't help but to notice something - the staff are fantastic. Everything was about customer service. Although busy, the floor staff related well to me, but also to each other. So I watched a little more. I don't think I have ever watched such a finally tunes well run establishment. And I observed the same in the same in the food preparation area. It is no wonder the place is full of customers. It is just a little sad when i glance across and see so0me customers leaving their salad almost untouched on their plate! They don't know what they are missing out on. But i suppose they just get distracted by the great schnitzel.